Viable – Manageable ERP

Several ERP implementations suffer from what I call a “fast-food” mentality of delivering value. Customers feel that they need to get functionality that addresses both existing needs but also future needs given long implementation cycles. Business needs and business wants get blurred together during requirements gathering…

Veel vooroordelen over Scrum

Scrum is een populaire methode voor software development, maar de toepassing ervan laat te wensen over. Om van deze aanpak een succes te maken, moeten er fundamentele veranderingen worden doorgevoerd, zeggen de auteurs van dit artikel. Veel organisaties liften mee op de Scrumhype, zij profi teren…

Gap Analysis

Imagine that you've just been asked to improve call-handling in your organization's contact center. You already have some possible solutions in mind. However, before you choose a best solution, you need to identify what needs to be done to meet this project's objectives. Bron : Mindtools…

Action Plans

Whether it's sending out an email newsletter, putting together a presentation for senior managers, or working on a special request for a client, many of us have to complete simple projects as part of our day-to-day responsibilities. Bron : Mindtools Lees meer...